Shopping and Ordering Online
How do I search for items?
Use the search bar at the top. You can search for a product type (i.e. “milk”) or other key word. Or, use the top menu bar to browse by department. When looking at items, use the filters on the left-hand side of the page to narrow the results.
Can I save an order to finish later?
Absolutely! Once you have registered for an account and logged in, any item you put in our cart will remain there until you checkout or remove the item. Be sure you are logged in, however, because items placed in your cart when you are not logged in will not be saved.
Can I request a specific ripeness for produce?
Yes! In your cart, you can click ‘Add item instructions’ for each item and type your request, like “green only” for bananas or “ready to use” for avocados.
Can I see which pickup times are still available before I build my whole cart?
Yes! If you add your first item to your cart, you can begin the checkout process and see available times.
- Just go to your cart, click checkout, and complete Step 1.
- In Step 2, click the radio button next to “Pickup at Store.”
- Then, you’ll be able to select your preferred date and view available times.
- Just click “Modify Cart” or any category from the site header to continue shopping.
How do I know my order went through?
After you click “Confirm Order,” you should receive a confirmation email and/or text message.
Can I review my order once it’s been placed?
You will receive a confirmation email when you place your order that includes a list of everything you ordered. Additionally, you can log in to your account and select “Past Orders”. Here, you can see an order you just placed as well as any previous orders, including, if you are an Owner, orders you purchased in-store. You can also easily duplicate a past order from this menu as well.
Oops! I submitted my order but forgot an item. Can I add it?
Sorry, we are unable to process add-ons to orders at this time. You are welcome to place another order for pickup the same day, or come into the store briefly to pick up your additional item(s). The ability to edit an order is coming soon!
Help! I paid online but it looks like my card is being charged twice (or more)!
Our online credit card processor usually does two pre-authorizations on your card – once when you place the order and again when our crew finishes shopping your order. This can result in multiple pending charges appearing in your bank feed. Rest assured that only one charge, for the final amount, will actually go through; the pending charges will disappear shortly after you pick up your order and we close out the purchase.
